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Schools Chancellor Joel I. Klein today released results of the Department of Education’s first Principal Satisfaction Survey. Administered online in November and December as part of the Chancellor’s commitment to continually improve the quality of services the Department of Education (DOE) provides to its schools, the survey solicited feedback from school leaders about how well they think their schools are being supported operationally and academically by the DOE. A large majority of principals say they are satisfied with the supports they receive. On average, 92% reported that they were satisfied with the quality of support provided by the school support organizations they had selected, while an average of 71% said they were satisfied with the quality of support provided by the new borough-wide Integrated Service Centers. Additionally, 78% of principals said they believed the Department’s accountability tools—including periodic assessments, school progress reports, and quality reviews—helped them improve student outcomes. All New York City public school principals were invited to participate anonymously in the survey and 1,024 principals, or about 70%, responded.
“The principal satisfaction survey helps us to assess and improve our work in providing principals with the support they need to ensure students success. Effectively supporting principals is at the core of our reforms and the survey allows us to hear from them as to whether we’re on the right track,” Chancellor Klein said. “These results provide valuable guidance about areas where we are doing a great job and areas where more work needs to be done. We’re publishing the results to help ensure that we’re held accountable for improving principal satisfaction.”
The Principal Satisfaction Survey covered four main topics: DOE overall performance; quality of academic services provided by the school support organizations and the central offices of teaching and learning, human resources, labor relations, and student enrollment; quality of operational services provided by the Integrated Service Centers and the central offices of facilities, food, pupil transportation, health, safety, finance, technology, family engagement, legal services, and compliance; and DOE’s new accountability tools.
Highlights from the survey results include:
71% of principals feel supported by the DOE in attaining their overall school goals
72% feel the DOE has helped them to set clear measures of progress for student achievement
On average, 92% are satisfied with the overall quality of support provided by their school support organization
On average, 71% are satisfied with the overall quality of support provided by their Integrated Service Center
94% understand the principles behind the DOE accountability tools
85% are satisfied with the overall quality of support provided by their senior achievement facilitators
78% believe the overall set of accountability tools help educators improve student outcomes
Principals reported lower satisfaction levels with services related to enrollment, school maintenance and repair, technology, student transportation, special education, and English language learners. Participation in the survey was entirely voluntary, and responses were anonymous.
The Principal Satisfaction Survey will be administered three times annually—in the fall, spring, and at the end of the school year. It will be administered next in March.
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Contact: David Cantor / Maibe González Fuentes (212) 374-5141
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